The Call Center Like No Other

It has been three years since the DTI Direct Call Center was established. An initiative of the Department of Trade and Industry's Anti-Red Tape Technical Working Group (DTI-ARTTWG), the DTI Direct Call Center reinforces the "no-wrong door" policy to provide accurate information and quality response to its clients. Our bureau has been tasked to manage it and, modesty aside, we have been able to do our responsibility very well because of the effective leadership of our Offier-In-Charge and the unwavering support of all the staff and the volunteer agents and  partner bureaus as well.

Volunteer agents? Until the hiring of three service providers in May this year, the rest of the agents are all volunteers from various DTI units who were allowed by their mother units to serve as call center agents once a week. Some of the original agents have been recalled by their mother unit in the exigency of service, but new volunteers who are as equally dedicated as the original agents have replaced them.

In the last three years that our call center has been serving the public, the agents as well as the team leaders have gotten their fair share of commendations from satisfied callers as well as vindictives from irate ones. It has also received public service awards from the DTI management. As of this writing, it is vying for the DTI System on Performance Rewards and Incentives (SPRInts) Awards. We are all keeping our fingers crossed to win the recognition. But awards or no awards, the agents will continue to serve with a smile on their faces.

Aside from serving the public, those who are involved in manning the call center have established a strong sense of camaraderie that makes their volunteerism even more exciting and something they always look forward to every week.

So, for your business- and consumer-related concerns, call 751.3330 and our agents will be more than glad to serve you.